Refund Policy
Last updated: March 12, 2026
Merchant of Record
All purchases on SudoSell are processed by Paddle (paddle.com), which acts as our Merchant of Record. Paddle handles all payment processing, invoicing, sales tax, and refund operations on behalf of SudoSell Developments. All refunds are subject to Paddle’s Checkout Buyer Terms and Invoiced Consumer Terms.
14-Day Cancellation Right
You have the right to cancel your purchase within 14 days of the transaction date without giving any reason. To meet the cancellation deadline, it is sufficient that you send your cancellation request before the 14-day period has expired. This right applies in accordance with Paddle’s consumer terms.
Digital Content Exception
As our products are digital content (source code), your cancellation right expires once you have downloaded or started to access the product. By completing a purchase and downloading the product, you acknowledge that your right to cancel may no longer apply.
How to Request a Refund
You can request a refund through any of the following methods: (1) via the refund link in your Paddle purchase receipt email, (2) through Paddle’s support portal at paddle.net, (3) by opening a support ticket from your SudoSell dashboard, or (4) by emailing support@sudosell.com with your order details. All refund requests are reviewed by Paddle on a case-by-case basis.
Refund Processing
Approved refunds will be issued to your original payment method. Paddle will process the reimbursement without undue delay and no later than 14 days after being informed of your cancellation decision. You will not incur any fees as a result of the reimbursement.
Contact
If you have questions about this policy, please reach out at support@sudosell.com or through a support ticket on your dashboard.